TERMS AND CONDITIONS

All paintings displayed for sale are created in Watercolour or Watercolour and Ink (as specified on the items). They are signed by the artist and sent with a Certificate of Authenticity. We have now added a few prints too.

The sole artist owner of this site is BEATRICE CLOAKE, N.A.P.A F.R.S.A

The paintings are available on THIS SITE and some on FOLKSY

All paintings are sent securely packed either Flatpack or in very strong Tubes.

Most of the works are sent with DHL EXPRESS.

According to the size of the chosen painting, it can take a couple of days to pack. It should leave the premises no later than the third day of payment, sometimes sooner according to the size of the work (time to pack + time to order DHL who collects the painting). It is sent Insured, First class delivery. At all time Beatrice keeps her customers informed: From the moment the payment has been received, the packing, DHL being ordered, collection of the painting. You will be given a Tracking Number.

DHL Express will require Your phone number (in case of a problem with delivery or letting you know the parcel has been delivered ) For the same reason, they also ask for your email address. If you have not provided these informations, I might have to ask you to do so.

If you are not happy with the painting: You have a fortnight to return it to the studio. It must be kept under cellophane to avoid finger marks and being as good as when you received it. A return Address will be provided in your parcel. You will have to inform Beatrice who will guide you for the procedure. You will be fully refunded at reception of the parcel.

Some customers whose countries have not been included in the Posting system of the site, please Contact me so I can calculate your postage.

Customers out of UK, please double check with your country if you have to pay IMPORT duties.

USA informations given by DHL Any imports that are above USD 800 will have to go through a conventional clearance at the customs; whereas eCommerce purchases that value between USD 800 and USD 2,500 (MYR3,720 to MYR 11,625, approximately) could enjoy a simplified clearance which involve minimal intervention from customs.  So no problem as the paintings are not above £750

Finally, you will receive a request of Feedback. Good or bad, It would be very appreciated.